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Our Terms & Conditions: What You Need to Know

When you open an account with ug888, you're entering into a straightforward agreement that covers how deposits and withdrawals work, what happens to your account data, and how…

Account Security & AccessPayment & Withdrawal RulesData & Account Closure
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ug888 Our Terms & Conditions: What You Need to Know
REACH US ANYTIME

How to Get Help with Terms Questions

Live Chat Chat with our support team 24/7 via the messaging icon in your account lobby.
Email Support Send a message to [email protected] and we'll reply within four hours during business days.
Account Help Centre Browse our FAQ and account settings guide inside the lobby under 'Help & Terms'.
YOUR DATA & SECURITY

How We Protect Your Account and Information

Account Verification

When you open an account, we verify your identity and confirm you meet eligibility requirements based on where you live. We keep this information encrypted and never share it with third parties without your consent.

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are processed through secure channels with live encryption. Your payment method details are tokenised—we don't store your full card or wallet number after the first transaction.

Data Retention

We keep your account data for as long as your account is active. Once you close your account, we retain only the records required by law for five years, then delete the rest securely.

Withdrawal Verification

Before we send a withdrawal, we check that the bank account or wallet matches your registered name and that you haven't exceeded our daily limits. This verification takes up to 24 hours.

Cookie & Device Tracking

We use cookies to keep you logged in and to detect unusual account activity—like login attempts from new devices or locations. You can clear cookies anytime; we'll ask you to log in again on next visit.

Request Your Data or Close Your Account

Contact our support team to request a download of all your account data or to permanently close your account. We process both requests within five business days and confirm closure in writing.

Frequently Asked Questions About Terms & Conditions

You can request account closure anytime through our support team or the account settings menu in your lobby. We'll settle any outstanding balance, verify your identity, and close the account within five business days. Your data is retained only as required by law.

Withdrawals to DANA, OVO, GoPay or your bank account are processed within 24 hours of approval. We verify your withdrawal destination matches your registered details before sending. Weekends and public holidays may add one extra day.

Yes. Open a dispute through live chat or email support and describe the transaction. We'll investigate within five business days and provide a full refund if we confirm it wasn't authorised by you. Keep a note of the transaction ID.

We collect your name, date of birth, email, phone number and a copy of your ID to verify eligibility and comply with local law. We also record your device type and location when you log in, to protect your account from fraud.

No. Our Terms & Conditions permit one account per person. If we detect multiple accounts from the same identity, we'll suspend or close them. All balances will be held pending investigation.

You must meet the legal age requirement in your region; access depends on local law. We verify age by checking your ID during registration. If we discover you're under the legal age, we'll close your account immediately and hold your balance.

Yes. Log in to your account, go to 'Wallet' and select 'Edit Payment Methods'. You can add a new DANA, OVO, GoPay or bank account. The new method must be in your registered name. Your next withdrawal will use the method you choose.

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